Job Information
VCA Animal Hospitals Receptionist, Client Care Services, Central Victoria Veterinary Hospital in Victoria, British Columbia
Veterinary Reception, Client Care
Location: Victoria, BC
Central Victoria Veterinary Hospital is currently welcoming a full time Client Care Coordinator to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!
Previous experience in a veterinary clinic is preferred but not required. The ideal candidate will possess good computer skills, a love of pets and their people, and a positive attitude. Familiarity with cash handling would be considered an asset. Excellent customer service skills; a real aptitude for putting pets and pet parents at ease and In this role, you are integral to our success - you will be the first point of contact for our clients walking through the door and the last point of contact as they leave. Your goal day in and day out will be to enhance the client’s experience at the practice by coordinating between the clients and members of the medical team.
Ability to answer a multiline phone system and track and book appointments effectively
Scheduling appointments; Admitting and discharging pet patients
Invoicing/billing; creating estimates and processing payments
Take initiative and work independently
A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset
General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
Willingness to learn more regarding; veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments
A love for all companion animals!!
Schedule: 24-hour facility, 40 hours per week a mix of daytime, evening, weekend and holiday shifts
Compensation: $17.40 to $25.00 per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!
VCA Canada Student Loan RRSP Program – Ask us more!
Competitive wages and benefits!
Annual uniform allowance
Exceptional career development: there is room to grow here!
RRSP Employer 5 % Match Program – saving for your future just got easier!
Extensive online anytime-anywhere access to journals and textbooks
Employee Assistance Program to support your health and wellbeing
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
Come join a growing emergency and specialty hospital that is practicing exceptional medicine with a commitment to the highest standards of patient and client care!
For more information on who we are, what we do, Paw It Forward and opportunities with VCA, please visit us online at www.vcacanada.com or https://vcacanada.com/centralvictoria/
VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.
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