Job Information
VCA Animal Hospitals Customer Service Super Star wanted for Veterinary Urgent Care in Keizer, Oregon
At VCA River Road Animal Clinic, providing Urgent Care services to Oregon's Willamette Valley, we believe that customer service is a vital component of the high quality patient care that we practice every day.
We are only looking for the best - those team members who embrace a career of continual learning, who have the highest work ethic, who understand the need to communicate with pet owners in a way that is professional and empathetic, and who know that their job performance helps build our reputation in the community.
Necessary skills include the ability to keyboard with ease, navigate user-friendly computer software, manage a multi-line phone system, confidently and competently take messages and schedule appointments, and process invoices. Desired experience includes time in the veterinary industry and comfort level in a clinical setting.
Keizer, Oregon shares many things with the the capital city of Salem, including direct boundaries, and an enviable position right in the middle of three very different ecosystems - the green Willamette Valley, Oregon's coastal range, and our east side's desert climate - hiking, skiing/snowboarding, bicycling, whale watching, and everything in between are a short drive away.
Why Join the VCA Team?
We are passionate about supporting our associates and are committed to your ongoing education and personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a Veterinary career has to offer. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!
Access to the people and financial resources of a large veterinary community
Leadership opportunities
Career development programs
Opportunities to give back through strong Shelter partnerships and VCA Charities
Tuition support and sponsorships
Free mental health and wellness subscriptions (Head Space)
Referral bonuses
Competitive wage
Medical, dental & vision insurance
Generous pet care discounts
Life, long and short term disability insurance
Paid parental leave
Paid vacation and sick time
401(k)
Full-time and Part-time positions available
Why We Want You!
As a member of the VCA team, you will support Technician and Doctor teams by creating a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient. You'll be able to put your excellence on display doing the following every day:
Multi-line phone answering
Understanding medical records and their relationship to requests
Complex scheduling
Learning and representing our wellness policies
Expressing your empathetic outlook
Facilitating product sales
Invoicing clients
Helping to resolve client needs
We value your time and that is why we have a very quick and easy application process.
Location: 4975 River Road N. Keizer, OR 97303
United States of America, Salem, OR
Job Type: Full-time
Pay: Starting rate of $20.00 per hour plus consideration for applicable experience
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
Four 10-hour shifts
Monday through Saturday scheduling options
Ability to commute/relocate:
- Keizer, OR: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Veterinary experience: 1 year (Highly Preferred)
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com