Job Information
Antech Diagnostics Customer Programs Specialist in Barrie, Ontario
We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
Must be located in or around Barrie, Ontario
Job Purpose/Overview
This job is critical to supporting and managing varying customer programs within our systems. This position also manages all details associated with customer contracts. This role is critical to the seamless operation of our front end office to service our customers.
Essential Duties and Responsibilities :
Contract Management:
Responsible for managing customer contracts
Responsible for maintaining prices lists
Enter all customer contracts in our ERP system and web shop
Address customer inquiries as it relates to contracts, pricing and product ordering
Assist in managing optimal inventory levels within our systems
Run ad hoc reports within the ERP system
Management of documentation
Order Processing :
Assist with processing consumable/equipment orders
Communicate with customers in regards to specialty billing
Manage item codes/sku’s
Process customer credits
Assist in inventory counts and inventory management
Customer Service:
Handle general customer inquiries that relate to the managed programs
Backup for Administrative Assistant
Education and Experience
Diploma in Business Administration or equivalent.
1-2 years in an office environment
Knowledge, Skills and Abilities
Excellent attention to detail
Ability to multi-task
Intermediate Excel knowledge
Documentation skills
Problem solving skills
Ability to work effectively independently
Excellent communication skills
General computer knowledge
Previous ERP experience an asset.
Working Conditions
The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.
The associate will primarily work in a typical office environment including the use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate is frequently required to use a calculator; copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.
We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers (https://www.antechdiagnostics.com/about/careers/)